Warranty

Manufacturer Warranty

All products sold by Helix Premium Parts are genuine OEM parts backed by the full manufacturer warranty. Baldwin filters are warranted against defects in materials and workmanship for the useful life of the product when used in the application for which they were designed.

What Is Covered

The warranty covers defects in materials and workmanship under normal use and service conditions. If a product fails due to a manufacturing defect, it will be replaced at no charge.

What Is Not Covered

The warranty does not cover damage resulting from misuse, improper installation, accident, modification, or use in an application for which the product was not designed. Normal wear and products that have reached the end of their service life are also excluded.

How to Make a Claim

To submit a warranty claim, email support@helixpremiumparts.com with your order number, the product in question, and a description of the issue. Include photos if possible. We will review your claim and respond within 2 business days.

Our Commitment

As an authorized Baldwin distributor, we stand behind every product we sell. If you have any concerns about a product you purchased from us, reach out — we are here to help.