Shipping & Returns

Shipping

Rates & Carriers

We ship all orders via UPS. Real-time shipping rates are calculated at checkout based on your delivery address and the weight of your order. Available service levels include UPS Ground, UPS 2-Day Air, and UPS Next Day Air.

Processing Time

Orders placed before 2pm CST on business days typically ship the same day. Orders placed after the cutoff or on weekends and holidays ship the next business day.

Delivery Estimates

UPS Ground delivery typically takes 3–7 business days depending on your location. Expedited options (2-Day and Next Day) are available at checkout for time-sensitive orders.

Order Tracking

You will receive an email with your UPS tracking number once your order ships. You can also track your order on our website using the Track Order link in the navigation.

Returns

Return Policy

We accept returns on unused, unopened products within 30 days of delivery. Items must be in their original packaging and in resalable condition. Installed or used filters cannot be returned.

How to Return

To initiate a return, email support@helixpremiumparts.com with your order number and the items you would like to return. We will provide a return shipping label and instructions.

Refunds

Refunds are processed within 5 business days of receiving the returned items. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at support@helixpremiumparts.com. We will ship the correct item at no additional cost and provide a prepaid return label for the incorrect item.